Residents' Rights

Every resident here has the right to

Dignity and respect

To be treated with consideration, respect and full recognition of their dignity and individuality.
To be free from mental, physical, sexual and verbal abuse, neglect and exploitation.
To be free from physical or chemical restraint imposed for discipline or convenience.
To keep and use personal possessions and clothing as space reasonably permits.
To be addressed by the name they prefer.

Privacy

Privacy during personal care, treatment and visits.
Private and unrestricted communication — mail, telephone and visitors.
Confidentiality of personal, financial and medical records.
Privacy for a spouse or partner, including shared accommodation where both live here.

Their own decisions

To take part in planning their own care, and to be told about changes to it.
To refuse treatment, and to be told the likely consequences of refusing.
To choose their own physician, pharmacy, dentist and other providers.
To make advance directives, and to have them followed.
To manage their own money, or to be given a clear account if they ask us to help.
To vote, and to practise their religion — or not to.

Information

To be told, before admission and in writing, of all charges and of what is included.
To be given reasonable written notice before any change in rate or in room.
To see their own records.
To be told the rules of the house, and any change to them, in advance.

Visitors and community

To receive visitors of their choosing at reasonable hours, and privately.
To leave the house and grounds, and to take part in activities outside it, as their care plan safely allows.
To have family involved in their care to the extent the resident wishes.
Access at any time to the Long-Term Care Ombudsman and to their own legal representative.

Fair treatment in transfers and discharge

Not to be transferred or discharged except for reasons permitted by Kansas law.
To receive advance written notice of any transfer or discharge, with the reason stated.
To appeal a transfer or discharge decision.

To complain without fear

To raise a grievance about care or treatment without any threat of reprisal.
To have a complaint responded to promptly.
To contact the licensing agency or the Ombudsman directly at any time, without asking us first.

How to raise a concern with us

Please tell us first if you feel able to — most things are fixable quickly, and we would far rather hear about a small problem early. Speak to any caregiver on shift, or ask for the administrator directly on (316) 932-3615 or at info@happycarehomeplus.com.

We will acknowledge a concern promptly, tell you who is looking into it, and come back to you with what we are doing about it. Raising a concern will never affect the care a resident receives, and never affects their place here.

Going outside us

You are entitled to go directly to the state at any point, without telling us and without going through us first. You do not need our permission and you do not need to have complained to us beforehand.

Verify before launch: state agency contact details.

Confirm the current telephone numbers and addresses for the Kansas Office of the State Long-Term Care Ombudsman and for KDADS complaint intake, then replace this box in residents-rights.php. Take them from the agencies' own current pages rather than from a directory, and note the date you checked.

Kansas Department for Aging and Disability Services (KDADS)

KDADS licenses and inspects this home and receives complaints about adult care homes in Kansas. Inspection results for every licensed home, including ours, are published publicly.

Office of the State Long-Term Care Ombudsman

The Ombudsman is independent of us and of KDADS. The service is free and confidential, and it exists to advocate for residents. Residents and families may contact the Ombudsman about anything, at any time.

The official version

This page is a summary written to be readable. It is not the legal text. The full statement of residents' rights for Kansas adult care homes is set out in Kansas statute and regulation, and the official notice is posted inside the house where residents and visitors can read it. Ask us for a copy at any time and we will give you one — you do not need a reason.

Non-discrimination

Happy Care Home Plus admits and cares for residents without regard to race, colour, national origin, religion, sex, sexual orientation, gender identity, disability, or age.